Terms of Use

1. The service

Nexus Scan, offered by CTR Nexus, audits the public online presence of a local business. You describe a business and confirm its Google listing; the service gathers public signals from the Google Places API for that listing and for competitors you choose, evaluates them against a versioned set of deterministic rules, and presents a Local Score, findings with evidence, prioritized opportunities and a printable report.

Some capabilities are optional and may be unavailable in a given deployment: signing in with Google, connecting a Google Business Profile to read your reviews, and AI-written explanations of an audit. When they are available, these Terms apply to them as described below.

2. Accounts and organizations

• You must provide accurate information when you register and keep it up to date.
• You are responsible for keeping your password and sessions secure and for everything done through your account.
• Creating an account creates an organization that you own. Members you add act on behalf of that organization; you are responsible for the roles you grant them.
• You may only audit a business that you own, manage, or are authorized to represent, and you may only include competitors for the purpose of comparing your own local market.
• The service is intended for business use by adults acting for a business.

3. Acceptable use

You agree not to:

• use the service to build a database of businesses, scrape or re-distribute Google data, or circumvent the limits the service places on Google requests;
• attempt to access another organization's data, probe or overload the service, or bypass its security or rate limits;
• submit content that is unlawful, that you have no right to submit, or that is designed to manipulate automated systems;
• use the service to solicit fake reviews, gate reviews, or otherwise act against Google's policies for business profiles.

4. Audits are informational

An audit is an assessment of public signals at the moment it ran. It is provided for your information to help you decide what to improve. It is not professional, legal, marketing or financial advice, and it is not a statement by Google.

The Local Score and the opportunity scores are Nexus Scan's own metrics. They are not an official Google score, and they do not measure or predict where your business appears in search or map results.

5. Deterministic results and AI-generated content

Findings, scores and the ranking of opportunities are produced by deterministic rules and are the same for the same inputs. Where an AI explanation is available, it is generated by a third-party language model accessed through OpenRouter from those results and is intended only to explain them in plain language. AI text is validated before it is shown, but like all generated text it may be imprecise or incomplete. It cannot add or remove findings, change a score, or reorder your opportunities, and it never reflects any action taken on your behalf.

6. Google and third-party data

Audits depend on data supplied by Google through the Google Places API and, where connected, the Google Business Profile APIs. That data may be incomplete, delayed or inaccurate, and Google may change or withdraw it. Your use of content from Google Maps and Google Business Profile is also subject to Google's terms, and the service displays attribution as those terms require. Nexus Scan sets limits on how much Google data it requests; an audit may be declined or reported as partial when a limit is reached or a Google service is unavailable.

7. No guarantee of outcomes

Search and map ranking are determined by Google using factors outside our control. Nexus Scan does not promise any position, visibility, traffic, calls, customers or revenue, and nothing in the product should be read as such a promise. Acting on an opportunity is your decision and your responsibility.

8. Paid entry audit

The entry offer is a single audit for a one-time fee, currently R$100 (Brazilian reais). There is no subscription and nothing renews. When payment is being enforced, the fee is paid by Pix using the payment details shown in the product; you then indicate that you have paid, and a member of our team confirms the transfer manually before the audit is released. Confirmation is not automatic and may take time.

A confirmed payment entitles your organization to one entry audit, which is consumed by the first audit that runs after confirmation. Where payment is not being enforced, audits are available without charge and no payment is requested.

Refunds are not automated. Refund requests are considered by CTR Nexus case by case through the contact channel published for the service; a public contact channel has not been designated yet.

9. Actions on your Google Business Profile

The current product does not modify your Google Business Profile, publish content or post replies. If a future version offers to carry out a change on your behalf, it will show you exactly what will change and require your explicit approval of that specific change first. By approving such a change you confirm that you are authorized to make it for that business and that you have reviewed its content; you remain responsible for what is published under your business's name.

10. Suspension and termination

We may suspend or close an account that violates these Terms, abuses the service or Google's data, presents a security risk, or is used for fraud, and we may decline to run an audit in those cases. Where reasonable we will tell you why. You may stop using the service at any time; because self-service deletion is not yet available, closing an account is handled manually on request.

11. Disclaimer and limitation of liability

The service is provided "as is" and "as available". To the fullest extent permitted by applicable law, CTR Nexus disclaims warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy of third-party data, and uninterrupted or error-free operation.

To the fullest extent permitted by applicable law, CTR Nexus will not be liable for indirect, incidental, special or consequential losses, lost profits or lost business arising from use of the service or reliance on an audit, and its total liability for any claim related to the service is limited to the amount you paid for the audit that gave rise to the claim. Nothing in these Terms limits rights that applicable consumer-protection law grants you and that cannot be limited by agreement.

12. Changes to these Terms

We may update these Terms as the product evolves. The effective date at the top will change, and material changes will be visible in the product before or when they take effect. Continuing to use the service after a change means you accept the updated Terms.